Shipping Policy

We at Mango and Acacia are committed to providing our customers with excellent service and a positive shopping experience.Whether you're ordering a small item or a large piece of furniture, our goal is to provide a seamless delivery experience, so you can start enjoying your newly purchased item right away.

We offer competitive shipping rates that vary based on your delivery location, item size, weight, and the chosen delivery method. Orders placed outside of business hours will be shipped the next day. Deliveries are not typically made on Saturdays or Sundays. 

SMALL ITEMS

For small items weighing under 50 lb.(side table, nightstand,etc) we typically ship via FedEx, UPS, or our trusted ground delivery agent.

FRONT DOOR PARCEL DELIVERY: (Standard Ground Shipping)
Front-door parcel delivery is a standard ground shipping option we provide within the United States. Please note, additional shipping charges may apply to shipping to Alaska, Hawaii, and the U.S. territories. With this delivery service, your newly purchased small item(s) will be delivered to your door, with no signature required.
Transit Time: The expected transit time for delivery is typically 5-7 business days, in addition to the initial order processing time of 1-5 business days. Rural and island deliveries have limited routes, and delivery times may take longer than usual.
NEED YOUR ITEM SOONER...
Currently, we do not provide the option to choose expedited shipping at checkout. However, if you need to receive your newly purchased item(s) sooner, we're happy to help! Just contact us online or give our friendly customer service team a call at 706-296-3397 and we'll work with you to find the best solution.

LARGE/OVERSIZED ITEMS

For large or oversized item(s) weighing over 50 lb. (console, dining table, etc)  to arrive safely and securely, we use our trusted Curbside Freight Carriers or In-home White Glove Delivery partners for delivery. At checkout, you'll be presented with all available delivery options so you can choose the one that works best for you. 

CURBSIDE DELIVERY: (Outside Delivery- Package Removal & Assembly Not Included)
Curbside delivery is the delivery of your newly purchased large or oversized item(s) to the first secure and dry place on your residential property at ground level on a scheduled appointment time.
For apartments and condos with a front desk, your item(s) will be dropped off at the front desk. For any apartments or condos that have outer doors only, your item(s) will be left outside the front door.
Please note that carriers or drivers cannot carry your item inside the door, which means you'll need to bring the item(s) inside your home, uncrate/unpack it, and assemble it.
Transit Time: The expected transit time for delivery is typically 1-2 weeks, in addition to the initial order processing time of 1-5 business days. Rural and island deliveries have limited routes, and delivery times may take longer than usual.
Standard Procedure:
    • Our trusted delivery partner will contact you via phone, email, or text to schedule a delivery date and time that works for you. Carriers typically schedule deliveries within a 4-6-hour window, and all items require a signature upon receipt for delivery. Rural and island deliveries have limited routes, and delivery times may take longer than usual.
    • For the delivery of your large or oversized item(s), we may use pallets to ensure safe transport. After delivery, it's important to note that the customer is responsible for removing all debris, including the pallet. Additionally, the customer is responsible for moving, assembling, and installing (if applicable) the large/oversized item(s) inside their home. 

WHITE GLOVE DELIVERY:(In-Home: Package Removal & Assembly Included)

White Glove Delivery is a premium delivery service fulfilled on our behalf by our trusted professional in-home White Glove delivery partners. The professional delivery team will bring your large or oversized item(s) inside your home and to a room of your choice*. They will unbox your item(s), assemble* it for you, and dispose of all the packaging debris, ensuring a hassle-free experience.
Please note if you are considering a return please request to keep the original packaging.
Transit Time: The expected transit time for delivery is typically 1-4 weeks, in addition to the initial order processing time of 1-5 business days. Rural and island deliveries have limited routes, and delivery times may take longer than usual.
Standard Procedure:
    • Our trusted White Glove delivery partners typically will give you a courtesy call at least a day in advance to confirm your delivery date and provide an approximate 4-hour window for their arrival at your home. 
    • The delivery team will carry your newly purchased item(s) into your home up to two flights of stairs (up to 15 steps each for each flight), to a room of choice, unwrap it, and assemble it (assembly time is limited to 30 minutes or less). Additionally, the delivery team will clean up and remove all packaging debris, leaving your space clean and tidy.

*Please note: This service does not include wall/ceiling installations or assembly types requiring more than 30 minutes and the use of power tools by the delivery team if required. This delivery service does not include the moving or removing of old furniture.  Please make sure your delivery space is clear and ready for your newly purchased item(s).

ARE YOU PREPARED FOR THE DELIVERY OF YOUR LARGE OR OVERSIZED ITEM(S)? 

We understand that preparing for your large or oversized item(s) delivery can be overwhelming, which is why we encourage our customers to read through 

PREPARING FOR YOUR DELIVERY-LARGE/OVERSIZED ITEM(S)
 section carefully. This will help you understand the entire process and how to get ready for your delivery.

PREPARING FOR YOUR DELIVERY-LARGE/OVERSIZED ITEM(S)

 
We want to make sure that your delivery experience is as smooth and hassle-free as possible. To ensure your satisfaction, we require you to be present at the scheduled delivery appointment and inspect the item(s) before accepting them.

 

When items are delivered via appointment - either Curbside Freight Carrier or White Glove delivery - you will be asked to sign a binding  Proof of Delivery document, confirming that your item(s) are received in good condition. Please note any damages or issues on the document before signing to help us address concerns and make things right. 

Please be aware that if any damages are found after the delivery is completed and not noted on the document, Mango and Acacia cannot be held responsible. We appreciate your cooperation in ensuring a smooth and satisfying delivery experience.

PRIOR TO DELIVERY: Prior to receiving your newly purchased oversized item(s) please refer to the product page to ensure that the item(s) will fit in your space and can be easily maneuvered through any doorways, hallways, and elevators on the day of delivery. This way, you can avoid any refused or unclaimed deliveries due to incorrect measurements or space constraints issues and the associated fees.

ON DELIVERY DAY: It is important for you to be present to accept and inspect your item(s) thoroughly before signing the Proof of Delivery document. This is to ensure that you are fully satisfied with the condition of the item(s) you received.   
During the delivery, you must denote any and all issues on the Proof of Delivery document as outlined below and take pictures when possible.
  •  If an item is broken, reject the shipment and have the carrier remove the item(s) during the appointment. You will mark the removed item(s) on the Proof of Delivery as “undeliverable due to damage”. 
  • If an item is missing, you will mark the necessary item(s) on the Proof of Delivery with “missing from delivery”. 

To process any claims for damaged items, we kindly ask that you provide us with documentation and images of the damage. It's important to take pictures to support your claim. We are here to assist you, but please note that failure to notify us within the specified timeframe (within 48 hours of delivery) may affect our ability to offer a resolution.

Mango and Acacia is committed to resolving any issues promptly and ensuring your complete satisfaction.

DEFECTIVE ITEM(S)
If you receive an item that has a defect, please notify Mango and Acacia within 48 hours at support@mangoandacacia.com and submit pictures for reference so we may address the issue. For additional details, please read and understand the Defective item(s) section listed under the Returns.

UNCLAIMED OR REFUSED DELIVERY
Small Item(s): For small item(s) delivered as Front Door Parcel Delivery by UPS or FedEx, if the item(s) is unclaimed or refused at the time of delivery the customer will be subject to applicable return shipping charges, and a 10% restocking fee. Unclaimed or refused delivery will not be considered as cancellations.
Oversized/Large Item(s): For oversized and large item(s), delivered by Curbside Freight Carrier or White Glove delivery, if delivery is unclaimed or refused at the time of delivery for any reason, the customer will be responsible for the applicable return shipping charges and a 25% restocking fee for large/oversized items. Unclaimed or refused delivery will not be considered as cancellation.
Moreover, if the customer requests to reschedule the delivery for a later date, an additional rescheduling fee may be applied.
Finally, orders canceled during transit or refused at delivery for non-damage reasons (such as size or color variation) are also subject to a 25% restocking fee.
We understand that you may have questions regarding the product's size, delivery methods, or carrier. Please feel free to contact our customer service department or fill out and submit our contact form prior to placing your order, and we will be happy to assist you.

MISSED DELIVERY AND RESCHEDULING
If the customer is not home at the time of their scheduled appointment to receive the delivery, significant additional delivery charges will apply.  These charges will include but are not limited to applicable return shipping charges, a 10%-25% restocking fee, and a rescheduling delivery fee if you request to reschedule delivery for a later date.
If you choose not to arrange for redelivery, your order will be considered as unclaimed or refused. In such cases, you may be responsible for any applicable charges associated with the return or restocking of the order. Please review our policies for more information regarding unclaimed or refused deliveries.
To avoid these charges and any inconvenience, we highly recommend scheduling a delivery appointment when you can be available for the entire 4-hour window. 

LOST PARCELS OR DELIVERY
At Mango and Acacia, we understand the importance of your order. In the event of a lost delivery, we will assist you in filing a trace and claim with the respective carrier. We will make our best efforts to help locate your item(s) and ensure a satisfactory resolution.
If the item(s) show as delivered but are not received, we understand how frustrating that can be. In such a scenario, Mango and Acacia will work with the respective carrier to file a trace and claim to assist in locating the lost item(s). However, please note that we will not be liable for the non-receipt of the item(s) or replacement of the item(s).
We highly recommend that customers ensure the accuracy of their shipping address to avoid any such issues.

OVERSIZED ITEM(S)
Prior to receiving the oversized item(s) please refer to the product page to ensure that your newly purchased item(s) will fit in your space and can be easily maneuvered through any doorways, hallways, and elevators on the day of delivery. If there are any issues with delivery due to incorrect measurements or space constraints, it will be treated as an Unclaimed or Refused Delivery.  

 NEED MORE HELP?

 If you have any additional questions or concerns about delivery, don't hesitate to reach out to our friendly customer service team by submitting a contact us form online or calling 706-296-3397. We're always here to help and make your shopping experience with Mango and Acacia is a pleasant one.

Thank you for shopping at Mango and Acacia.